General Questions
Which app is used to control RGB(W) LED strips for architectural and custom lighting through the WiFi-104 controller?
Find the Wifi-104 app on Google Play Store or Apple App Store by searching Wifi-104.
What are your lead times for architectural and commercial lighting projects?
Stock orders: 1–2 business days. Custom cut lighting: 3–7 business days. Custom-made lights or kelvins: 3–4 weeks.
What is Class 2 low-voltage lighting?
Class 2 is an electrical standard for low-voltage circuits, including LED and architectural lighting. It covers circuits 50 volts or less with a maximum of 5 amps or 100 watts. For higher-power drivers, wiring must follow NEC code.
Can we call you directly for help with a complicated BOM or custom lighting project?
Absolutely! We’re happy to assist with any questions or building a BOM for custom LED lights, architectural lighting works, or commercial lighting projects. All pricing goes through our standard channels, but we can guide you through every step.
What is your return policy for architectural lighting products?
We accept returns on stocked products in new, unused condition. Customers may need to cover freight or processing fees.
What is the warranty on architectural lighting products?
All our architectural lighting comes with a 5-year warranty, which applies to the end user as every product is batch-marked. Homeowners can also claim the warranty.
How do I make a warranty claim for architectural lighting?
Send over an email to info@rjcross.com and someone will get back to you usually within 24 hours.
Submittal Form
For SC Series connectors, what power feed is needed for joining two ribbon pieces?
SC10W1 serves as the power feed and includes a lead cable. SC10W02 connects ribbons directly, and for a 90-degree connection, use one of each connector.
Which ribbon types are compatible with SC Series connectors?
SC Series connectors are designed for SL6 Ribbon, but they also work with SL1 and SL3 Ribbon for LED strip connections.
Can I use my own wire with SC Series connectors?
Yes, you can use your own wires if the gauge fits securely in the connector terminals, ensuring safe and reliable performance.
The connectors have very small screws, and I don’t carry a screwdriver that fits. Is there a solution?
Yes, each order includes a miniature screwdriver so you can open and use your SC Series connectors immediately.
Do all connectors fit every channel?
Not all SC Series connectors fit all channels. For compatibility details, email info@rjcross.com
or check the product specification sheets.
Drivers FAQ
Can your sensors work with magnetic drivers?
No, SC Series sensors must be used with electronic LED drivers, not magnetic drivers.
What’s the maximum distance between the driver and the lights?
Cable run distance depends on voltage loss. The farther from the power source, the thicker the wire needed. Provide your setup details, and we can determine the exact requirements.
If I use a higher-wattage driver, can the start of the ribbon be farther from the driver?
No, distance is limited by voltage loss, not wattage. A higher-wattage driver does not increase the distance from the driver to the ribbon start.
Can I max load your drivers?
Magnetic series drivers are max load-rated. Other drivers are recommended for 80% of rated capacity for commercial projects and 90% for residential products.
Channel FAQ
How do you join two aluminum LED channels together?
Most aluminum channels are joined using a butt joint, with the lens slightly overlapping the joint for a seamless appearance. Some channels include special fittings for joining. Check the installation specifications on our website for details.
Do I need an elbow to make a 90-degree turn with your aluminum channels?
To create a 90-degree corner, miter the channel on-site at 45 degrees on both pieces. Most installations do not require connectors, but some channels have special 90-degree fittings. See the channel page and installation instructions for your specific product.
LED Ribbon FAQ
Why should SL7.5 LED ribbons be installed in aluminum channels?
High-wattage SL7.5 LED ribbons generate more heat, which can shorten LED life. Installing them in aluminum channels helps dissipate heat and ensures longer performance.
What is the maximum run length for the LED ribbon?
Most ribbons require a new power feed after 32 feet due to voltage loss. High-wattage LED tapes may exceed Class 2 at full length, so follow NEC wiring codes or shorten the run. Check the ribbon spec sheet for details.
