FAQs

If you have any questions or issues, you may find the solutions by clicking on any of the FAQs likns. If you need any further help. please feel free to contact us info@rjcross.com

LED Ribbon

As this gets to a higher wattage it does generate more heat that will shorten the life of the LED’s without the use of an LED channel.

A new power feed is required after 32’ due to voltage loss for most of our ribbon, please refer to the ribbon spec sheet for more information. Also keep in mind that our high wattage LED tapes would exceed class 2 if you go the full length of 32′ so you would need to wire in accordance with NEC code or shorten the length for those ribbons.

Channel

We recommend looking at our installation sheets on our website, most channels are joined by just butting them together, we would recommend having the lens overlap the joint mark to help make it look seamless. A few of our channels do have special fittings to join them.

The channel needs to be mitred on site to 45 degrees on both pieces to create a 90 degree corner. No connectors are needed some channels do have special fittings for this purpose to check go to the channel page and click installation instructions.

Driver

No, they must be used with Electronic drivers only. 

The distance is based on voltage loss, so the further away you are the larger the wire gauge will need to be. Your electrician should be able to do a voltage loss calculation for you. Or if you call us with all the information we are happy to help.

No, unfortunately it’s based on voltage loss not wattage loss. Upsizing the driver does not change the distance from the driver to the start of the ribbon.

Our newest DLMUTLI has no minimum load.

Our magnetic series are max load rated, all of our other versions are recommended to stay around 80% full load for commercial projects and 90% full load for residential products.

Connector

SC10W1 is for power feed(comes with lead cable).

SC10W02 is for direct Ribbon go Ribbon and if you need a 90 degree connector you need to use one of each.

They were designed for SL6 Ribbon but will also work on SL1 and SL3 Ribbon.

Yes, we actually ship mini screwdrivers with every order so you don’t need to hunt for one.

If you’re using a smaller gauge wire and it will fit in the terminals, then yes it is safe to use your own wires.

No, some connectors do not fit certain channels, please reach out to info@rjcross.com and or check measurements on spec sheets.

General Questions

You can find the app in Google store or App store by searching wifi-104.

1-2 business days for stock orders, 3-7 business days for custom cut orders and 3-4 weeks for custom made products and or kelvins.

Class 2 is an electrical code and relates to any circuits (including circuits that are not lighting) that are 50 volts or less. The code says if 50v or less it needs to be max 5 amps and or 100 watts, whatever comes first. If you want to use larger drivers you would need to wire in accordance to NEC code.

Absolutely, we are happy to help. All pricing would have to go through our standard channels but we can definitely assist you with any questions or building a BOM.

We will take back a regular stocked products that is in new unused condition. You may however have to pay freight and or some processing fees.

We keep it very simple! Everything in our line is 5 year warranty. Our warranty also passes down to the end user as ever product is batched and marked. So yes even you the home owner can claim for warranty.

Send over an email to info@rjcross.com and someone will get back to you usually within 24 hours.